FAQ
ORDERS
Can I modify my order after I've paid for it?
Once an order has been confirmed, it cannot be modified or adjusted. Contact us for assistance directly.
I entered an incorrect address, can I change it?
If your order hasn't shipped yet, please contact us immediately. We'll do our best to update you before dispatch.
How do I know if my order was confirmed?
You'll receive a confirmation email immediately after making your purchase. Please also check your spam or promotions folder.
When will my order ship?
Orders ship within 2 to 3 business days. We'll email you when it's on its way.
When will my order arrive?
Delivery time varies by location. Once shipped, you'll receive a tracking number.
RETURNS
How can I initiate a return?
To initiate a return, contact us with your order number. We'll guide you through the process step by step.
Who pays import duties and taxes?
Import duties and taxes are the customer's responsibility. We recommend checking this information with your local customs office before purchasing.
